Customer feedback and suggestions are of paramount importance to us.
Since we were established in 1963, we have been continually striving for excellence in every aspect of our day-to-day business. In our pursuit and attainment of quality, we have built trust and long-term relationships with our customers all over the world. This trust is vital as our micro pumps are incorporated into various devices and equipment delivering air or liquid where needed.
EMP has always been at the forefront of the development of small pumps; focusing our core business on their development. This has enabled us to deliver uncompromisingly high-quality pumps to our customers for over 50 years. This has led to a reputation for quality, which we work hard to maintain. For example, we continue to receive orders for products that we developed 20 or 30 years ago. This we believe is a sign of trust and confidence in both our products and in us.
As a manufacturer specializing in micro pumps, we are also continually looking forward, working on and developing new products for the 21st century. Here our customers serve as important partners in new product development. Requests such as, “Could you manufacture a pump such as…..?” from people in all industries (industrial machinery, medical and health services, environment and beauty) motivate us to develop and improve our technical capabilities.
We look forward to continuing to receive new requests from our customers. We, as the “pump professionals,” will exhaustively seek out the potential of pumps to contribute to resolving our customers’ issues and concerns. This forms the basis of our corporate culture.
Sae Enomoto, President
E.M.P – Japan Ltd.